Our company has been in the Aviation Field for over 40 years now, and it's present in all Italian airports with multilingual agents
dedicated to Vip Services.
Description of services provided :
ARRIVALS
Passenger/s met at aircraft (if authorized by local airport authority)
Escorted directly to arrivals baggage carousel, or first through passport control if Non-Schengen origin, assisting as quickly as possible, although in Italy there is no official passport control fast-track
Once baggage identified, and baggage transported by porter (if requested), exit through customs
Proceed to meet driver of transfer car, with whom we have been in contact and updated
In event of missing, damaged luggage, ARE agent will assist guest to complete claim at Lost and Found
DEPARTURES
Guest/s will be met curbside with porters if requested
Escorted to the appropriate check-in desk
If needed, informed of procedure for tax refund, and assisted accordingly
Once check-in completed, if guest is travelling business class, fast-track security channel and VIP lounge is included in ticket. They will be accompanied appropriately
If guest is travelling economy class, ARE can arrange for the fast-track security channel and VIP access lounge at a separate charge
Once aircraft ready to board, client will be escorted to gate and ensure boards smoothly
CONNECTIONS
Monitor flight status and notify client/s of flight timeliness or updates
Meeting client(s) at flight arrival gate or outside custom depending on local airport rules
Assist with luggage and check-in on departing flight
Expedite through security for departing flight, if required
Coordinate Vip Lounge, if required
Once aircraft ready to board, client will be escorted to gate and ensure boards smoothly
Assistance in the event of flight cancellation and/or missed connection
OUR SERVICES
Arrival and Departure Airport VIP Services
Meet & Greet on arrival
Connection Meet & Greet
Meet & Greet curbside and/or hotel for departure
Baggage Porter service
VAT tax free refund assistance
VIP lounge and Fast-Track security access
Assistance processing immigration and customs
Private transfer to/from aircraft
Priority assistance at Lost & Found
Limousine service arrangements to /from airport
Assistance for passengers with reduced mobility/special needs
