Back-office activities

We offer a wide range of services to meet the specific needs of our customers, ensuring a versatile approach and high standards of quality and efficiency

Flight editing and flight preparation for commercial and customer care purposes (e.g. maximizing revenue from airport upgrades, preventive management of overbookings)

Support for IROP management

Dedicated channel for frequent flyers and exclusive customers

Ad-hoc line for travel agencies support in Italy and abroad

Back-office screening of claims and management of complex cases

Analysis and business and financial reporting (eg. accounting, SLA and KPI monitoring)

Seasonal enhancement of customer service channels